What we will do for your business

An important element in being successful in business is the ability to remain focussed on the task at hand and for the business’s resources to provide support for the undertaking of the business’s aims and objectives.

At Capital Collections we have developed an uncomplicated process that delivers results.

We contact your customer

We will act immediately on all your customers’ unpaid accounts received from your business. Same day processing is our standard procedure.

We talk to your customer

We will utilise our resources and experience in recovering your customers’ outstanding accounts by locating and talking with them. This requires expertise, persistence, patience and sometimes even a little good humour.

We negotiate with your customer

We will discuss your customer’s unpaid account with them and establish a payment program that is capable of being maintained. Payment will be directed to our Trust Account and monitored to ensure arrangements are kept.

We will instigate Tribunal or Court action

Should it be necessary, we will seek your agreement before any additional costs are incurred through initiating any action regarding your customer in either the Court or Tribunal.

We are conversant with all compliance issues

We will use any information provided by your business in an ethical manner and in accordance with the relevant legislation encompassing Privacy, ACCC, ASIC and the NSW CAPI registration requirements.